Support Engineer

Job Title: Support Engineer Job Type: Contractor Location: Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Key Responsibilities: - Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking. - Utilize scripting skills to automate routine support tasks and improve incident response times. - Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges. - Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets. - Analyze TCP/IP networking issues, providing expert guidance and remedial solutions. - Create, maintain, and improve technical documentation and best practice guidelines. - Deliver clear, empathetic, and professional communication to both technical and non-technical audiences. Required Skills and Qualifications: - Advanced proficiency with scripting languages (e.g., Python, Bash, PowerShell). - Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud. - Extensive knowledge of JIRA for issue tracking and project management. - In-depth understanding of TCP/IP networking concepts and troubleshooting techniques. - Demonstrated excellence in both written and verbal communication. - Proven problem-solving skills in high-pressure environments. - Ability to work autonomously in a remote, distributed team structure. Preferred Qualifications: - Relevant industry certifications (e.g., AWS Certified Solutions Architect, CCNA). - Previous experience in a technical support or cloud operations role for enterprise customers. - Background in ITIL or similar IT service management frameworks.